FREQUENTLY ASKED QUESTIONS
Quick answers about ordering, La Ruota Points, gift cards and more. Can't find yours? Contact us.
Ordering
How do I order online?
Choose Order Online / Menu, pick your La Ruota store, add your favourites to your cart and check out. You can also order in the La Ruota app for iPhone and Android.
Do you deliver, or can I pick up?
Each store's page shows whether Delivery and Pickup are available, together with its opening hours. Delivery areas and charges vary by location, and minimum delivery order conditions may apply.
Can I order now for later?
Yes. At checkout, choose Now (ASAP) or Later, then pick the day and time that suit you.
Can I leave a note with my order?
Yes. Write it in the Notes box at checkout, for example where the driver should leave your order.
Are prices the same at every store?
Product, pricing and participation may vary by location. All taxes and delivery charges are extra.
How big are your pizzas?
You'll see the sizes when you choose a pizza on the menu. Measurements are approximations: pizza sizes are based on pan size estimates only and may vary by location.
Payment
How can I pay?
Depending on your store, you can pay online with a credit or debit card, or pay at the door or in store with a card or cash. Your checkout shows the options your store offers.
Can I add a tip?
Yes, choose a tip at checkout, or No Tip.
La Ruota Points
How do La Ruota Points work?
Sign up for a free account on our website or app, then earn 1 La Ruota Point for every $1 you spend on eligible online and app orders. Once you have 100 points you can redeem them: 100 La Ruota Points = $5 off. See the rewards program.
Is there a welcome gift?
For a limited time, new members receive 100 bonus points as a welcome gift. New downloads of the La Ruota app also get a one-time 25% off coupon: sign in on the app and the code is sent to your registered email. It can be used on orders up to $100 with a minimum $10 spend, and it expires 30 days after it is sent.
When do my points arrive?
Points are earned once your order is completed, not when it is submitted. They are based on your order subtotal before taxes and tips, and cannot be earned or redeemed on delivery fees.
Can I earn and redeem points in store?
Yes. Scan the QR code in your account at the store.
Are there double points days?
Yes: on Mondays and Tuesdays every $1 spent earns 2 La Ruota Points. Terms and conditions apply, and La Ruota may change or cancel this offer at any time.
Can I use points together with a coupon?
La Ruota Points, coupon codes and promotions cannot be combined. You still earn points on orders that use a coupon code.
Gift Cards
Where can I buy a gift card?
La Ruota gift cards are available in our stores: the perfect gift for every occasion.
Can I pay online with a gift card?
Yes. At checkout, choose Add gift card and enter your gift card number and security code.
Our Pizza
What makes La Ruota pizza Neapolitan?
We make our pizzas the southern Italian way: Caputo "00" flour for a soft, flavourful crust, hand-picked ingredients sourced from Italy and BC, freshly made cheeses such as Fior di Latte, Grana Padano and Gorgonzola, and a 900° oven. More about Neapolitan pizza.
Can I build my own pizza?
Yes. Choose Create Your Own Pizza, or Half & Half Pizza for two different halves, at the top of your store's menu.
Your Account
I forgot my password. What do I do?
In the sign-in window, choose "forgot my password?" and follow the steps to set a new one.
Where can I see my past orders?
Sign in and open Order History from your account menu.
Can I get order updates by text?
Yes. At checkout, tick the box to receive SMS offers or order status notifications from La Ruota.
More
How can I own a La Ruota?
Learn about franchising with us on our franchising page.
How can I contact you?
Call your store (every store's number is on the Locations page) or send us a message from the Contact Us page.